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A little bit about us:
East West Rail is a nationally significant railway project which aims to deliver much-needed transport connections for the vibrant communities between Oxford, Milton Keynes, Bedford and Cambridge, which blend beautiful landscapes and a rich cultural heritage with globally renowned centres of education, business, technology and an increasingly dynamic business scene. Together these communities contribute around £111 billion to the national economy each year.
However, the lack of good East-West transport connections makes it harder for residents to make the most of everything the region has to offer. From faster commutes to days out with friends and family, EWR will make it easier to reach the things that matter most, bringing a range of benefits to communities between Oxford and Cambridge, and across the UK more broadly.
East West Railway Company (that’s us) was created by the Department for Transport (DfT) to oversee the delivery of East West Rail from construction through to wheels in motion, making sure the railway comes together in the right way.
Role Summary:
This role will lead the development and delivery of customer experience for EWR, helping to shape a railway that is intuitive, accessible and aligned to customer needs from the outset.
Working across a developing and multi-partner environment, the Customer Experience Lead will translate strategic intent into practical outcomes - defining service standards, seamless journey touch-points, and ensuring customer considerations are embedded into operational delivery, station environments and rolling stock.
Key Responsibilities:
Essential:
Desirable:
Benefits:
Diversity and Inclusion:
At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple - to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer. We encourage applications from all backgrounds and experiences.
Interviews are scheduled to take place in our Milton Keynes office on Tuesday 19th May 2026.