Customer Experience Manager
UK Visa Sponsorship Analytics
Occupation Type
Managers and proprietors in other services not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
We are looking for a Customer Experience Manager to lead and evolve REFY’s global
customer experience and oversee all customer care operations.
Reporting into the Head of Digital, this role sits at the centre of the business and works closely with
teams across Ecommerce, Operations, Marketing, Product and Retail to ensure a seamless and
elevated experience for our customers.
You will own the end-to-end customer journey, lead the Customer Care function, and drive
improvements that enhance both customer satisfaction and commercial performance. This role
requires someone who can combine strategic thinking with operational leadership, translating
customer insight into meaningful improvements across the business.
customer experience and oversee all customer care operations.
Reporting into the Head of Digital, this role sits at the centre of the business and works closely with
teams across Ecommerce, Operations, Marketing, Product and Retail to ensure a seamless and
elevated experience for our customers.
You will own the end-to-end customer journey, lead the Customer Care function, and drive
improvements that enhance both customer satisfaction and commercial performance. This role
requires someone who can combine strategic thinking with operational leadership, translating
customer insight into meaningful improvements across the business.