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Salary: £28,000 – £32,000
Location: Hybrid — 3 days in the office, 2 days from home
Job Type: Full-time
About the Role
As the CX Assistant, you will play a key role in driving the performance, development, and overall success of our Customer Service team. You’ll ensure every customer receives a premium, “white glove” experience while supporting the growth of our overseas agents through thoughtful coaching, clear communication, and strong leadership.
Key Responsibilities
Team Leadership & Support
Performance Management & Reporting
Customer Service Excellence
Operational & HR Administration
Skills & Qualifications
Benefits