Customer Experience Manager - Waltham Forest
UK Visa Sponsorship Analytics
Occupation Type
Managers and proprietors in other services not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Location: Waltham Forest
Job Type: Full time
Contract Type: Permanent
Salary: Up to £36,500 DOE plus guaranteed monthly recognition bonus
Were on the lookout for a Customer Experience Manager to join us at The Pet Vet Waltham Forest on a full time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service/hospitality industry.
Our Customer Experience team are often our customers first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We are adopting a deskless reception! We're looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you'll set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
Benefits
Job Type: Full time
Contract Type: Permanent
Salary: Up to £36,500 DOE plus guaranteed monthly recognition bonus
Were on the lookout for a Customer Experience Manager to join us at The Pet Vet Waltham Forest on a full time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service/hospitality industry.
Our Customer Experience team are often our customers first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We are adopting a deskless reception! We're looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you'll set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
Benefits
To attract and retain the best in the business, we offer a great range of benefits, including:
Being part of The Pet Vet family
Were part of the UKs largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. Were committed to creating an environment that offers exceptional clinical care and where our colleague
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
- A little more about us at The Pet Vet Waltham Forest
Being part of The Pet Vet family
Were part of the UKs largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. Were committed to creating an environment that offers exceptional clinical care and where our colleague
s love to work, our patients are calm and our customers feel assured.
Were continually investing in developing our growing team and there's never been a better time to join us!
REF-227 059
LNKD1_UKTJ
Were continually investing in developing our growing team and there's never been a better time to join us!
REF-227 059
LNKD1_UKTJ