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Drive your career forward with Percepta and join the people powering the world's leading automotive experiences. As a Customer Experience Operations Supervisor (Bilingual English/Dutch) in the United Kingdom, you’ll create and deliver amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.
Employment Details:
Job Type: Full-time; Permanent
Working Hours: 40 Hours per week, Monday to Friday, 8:30 AM to 5:00 PM (Availability beyond these hours; flexibility required).
Location: Remote - England (with occasional travel to our Daventry, Northamptonshire location)
Salary: £34,964 per annum (includes language premium)
Next Start Date: Monday, 1 June 2026
What You’ll Be Doing
You’ll lead and support the Benelux Customer Service team to deliver exceptional customer experiences while driving operational excellence. This includes analysing call and escalation data to identify process improvements, addressing workforce gaps, and developing well-researched action plans to present to senior leadership. You’ll also work closely with team members to maintain high levels of customer satisfaction, providing guidance on escalated calls and stepping in when needed to ensure the best possible resolution for customers.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
A Quick Note on Location
You’ll primarily work from home, but you’ll need to be within reasonable travelling distance of:
Royal Oak Industrial Estate
Royal Oak Way South
Daventry, NN11 8NT
From time to time, you may visit the site for training, team connection, or key meetings, so being able to travel there matters.
About Percepta
Established in 2000 as a joint venture between TTEC and Ford Motor Company, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organisation, and we live, breathe, and play by them daily. At Percepta, we:
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.