Customer Experience & Sales Advisor
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation TypeSales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Join Our Team – Customer Experience & Sales Advisor at Panaz
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Panaz, a global leader in textile innovation based in Burnley, is seeking a confident and customer-focused Customer Experience & Sales Advisor who thrives in a fast-paced environment and has a passion for delivering exceptional service while driving sales, to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence.
Why Panaz? – Culture, Benefits & Growth
We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:
Your Role
Deliver Exceptional Service in a Dynamic, Design-Led Environment
Panaz, a global leader in textile innovation based in Burnley, is seeking a confident and customer-focused Customer Experience & Sales Advisor who thrives in a fast-paced environment and has a passion for delivering exceptional service while driving sales, to support our UK and international customers. This role is central to ensuring accurate order processing, exceptional service delivery and smooth coordination across logistics, supply chain and internal teams. You will manage key customer accounts, handle export documentation, resolve queries and contribute to continuous improvements in customer excellence.
Why Panaz? – Culture, Benefits & Growth
We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:
- 💰 Competitive salary – Up to £27,000 per year
- 🎯 Quarterly bonus – Between £450 and £2,000, based on team performance
- ⏰ Flexible working hours – 37.5 hours per week with adaptable start/finish times
- 🌴 33 days holiday – Including bank holidays and paid Christmas closure
- 🤝 Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
- 📚 Training & development – Ongoing support for career progression
- 🛡️ Company sick pay – After 1 year of service
Your Role
- Preparing and dispatching orders accurately for UK and export customers.
- Meeting service level agreements and managing customer expectations.
- Handling queries on deliveries, customs, stock, pricing, freight and product alternatives.
- Previous experience in customer service, ideally in a product or manufacturing setting.
- Confident using Microsoft Office, Mertex, HubSpot and logistics email systems.
- Previous experience in a Sales environment, building rapport with customers and confidently identify sales opportunities.
- Promote and upsell products and services tailored to customer needs.
- Strong attention to detail, accuracy and organisation.
- Positive, customer‑focused approach with excellent communication skills.
- Ability to problem‑solve, show initiative and exercise good judgement.
- Professional and culturally aware, adapting communication to international audiences.
- Customer-first and solution-oriented.
- Curious about interiors and fabrics – willing to learn our product range in detail.
- Quick to pick up new systems and keen to improve processes.
- Resilient, positive, and professional under pressure.
- A true team player with high standards and attention to detail.
- Able to represent the Panaz brand with pride and precision.
- Language skills in French or German highly desirable but not essential
Ready to Apply?
If you're excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Stay Safe – Fraud Prevention Notice
If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.
If you're excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.
Stay Safe – Fraud Prevention Notice
If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.