Customer Experience Specialist
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (43.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
And here's where you come in
We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. This role is based on-site at our vibrant Brighton office.
Role
As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Within the Customer Experience Specialist role, there are two distinct functions:
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
And here's where you come in
We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. This role is based on-site at our vibrant Brighton office.
Role
As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. Within the Customer Experience Specialist role, there are two distinct functions:
- Seller Sales Specialist: The first point of contact for our sellers using the Motorway platform, guiding them through the first stages of selling vehicles and supporting them throughout their journey with Motorway.
What makes us different
We're Not Your Typical Call Centre. No Rigid Scripts Or Endless Queues Here. We're Using Tech To Shake Up The Car Industry. We're Empowering Buyers And Sellers To Get The Best Deals. And We're Building a Team Of Passionate People Who Are Excited To Be Part Of Something Truly Innovative. Here's What That Means For You
- Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing.
- AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience. Say goodbye to clunky systems!
- Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.
- Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.
- Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
- Putting customers first: Always championing the customer and looking for ways to make their experience even better.
- You genuinely enjoy helping people and have a knack for building rapport.
- You're a natural communicator, whether it's on the phone, via email, or through chat.
- You're detail-oriented and take pride in your work.
- You're a quick learner and enjoy solving problems.
- You thrive in a collaborative environment.
- £26,000 starting salary
- Great work-life balance with standard shifts from 8:45am to 5:30pm
- Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway.
- Team Matching: You will be matched with a team based on your background and preferences and receive additional insight on the team and what to expect in the final interview.