Customer Experience Team Member

Job Title: Customer Experience Team Member

Full time, permanent role - 40 hours per week

Location: Head office, Wokingham, hybrid working arrangement. 2 days in the office per week.

Salary: £12.71 per hour—£26,436K pro rata

Role Overview

Are you ready to be the voice behind a brand that truly makes a difference? As a

Customer Experience Specialist at Junior Adventures Group UK, you will be at the

heart of creating outstanding experiences for parents, schools, and stakeholders. You

won't just be answering calls — you'll be delivering peace of mind, building trust, and

championing a service that puts children's care and happiness first.

In this role, you will bring energy, empathy, and excellence to every interaction. Whether

solving a problem, guiding a parent through a booking, or providing reassurance during a

busy school term, you will be the first point of contact ensuring every customer feels

heard, valued, and supported.

Key Responsibilities

• Act as the first and friendly point of contact for parents, schools, and partners,
  
  

delivering outstanding customer care across telephone, email, and digital

channels.

• Proactively listen to customer needs, troubleshoot issues efficiently, and provide
  
  

clear, accurate information to ensure a smooth and stress-free experience.

• Manage parent enquiries and oversee our booking systems with confidence,
  
  

precision, and warmth.

• Lead both inbound and outbound communications, ensuring every conversation
  
  

leaves a lasting positive impression.

• Work collaboratively with colleagues, sharing insights and best practice to foster
  
  

a dynamic, supportive environment.

• Represent Junior Adventures Group UK's mission and values in every
  
  

interaction, consistently striving to exceed expectations and leave a positive

legacy.

• Thrive in a fast-paced environment with resilience, managing multiple priorities
  
  

while maintaining a calm, solutions-focused approach.

What You'll Bring

• A genuine passion for delivering excellent customer service and a natural ability
  
  

to connect with people.

• Strong communication skills — clear, confident, and empathetic across all
  
  

channels.

• The ability to manage multiple priorities with great attention to detail and a
  
  

positive attitude.

• Enthusiasm for working in a values-driven, mission-led organisation.
• Previous customer service experience (preferably telephone-based) is highly
  
  

desirable.

Our Vision and Values

At Junior Adventures Group UK, we don't just deliver childcare — we empower,

engage, and inspire young minds within local communities. Everything we do is guided

By Our Core Values

• Be Considerate - Show we care.
• Be Passionate - Love what we do.
• Be Courageous - Show resilience and bravery.
• Make a Difference - Leave a positive, lasting legacy.
  
  

If you're looking for a role where you can bring your whole self to work, make a real

impact, and grow your career within a vibrant, supportive team — we would love to

hear from you

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