Customer Experience Team Member - Mandarin Speaker
UK Visa Sponsorship Analytics
Occupation Type
Sales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Student Experience Team Member - Mandarin Speaker
Be the friendly face that makes every student feel at home. For this role we are looking for a team member that is mandarin speaking - this is a must for the application.
Location: Orion Point, Southampton.
Contract Type: 6 month fixed term contract
Working hours:15 hours per week, Saturdays and Sundays - between the hours of 7am and 10pm.
Salary: £10,065.60 - £10,672.40 (depending on experience) + bonus + benefits
As a Student Experience Team Member, you`ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You`ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences?"from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you`ll make a real impact, connecting with students, driving bookings, and helping build a place they`re proud to call home.
Your impact
Responsibilities
Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:
Be the friendly face that makes every student feel at home. For this role we are looking for a team member that is mandarin speaking - this is a must for the application.
Location: Orion Point, Southampton.
Contract Type: 6 month fixed term contract
Working hours:15 hours per week, Saturdays and Sundays - between the hours of 7am and 10pm.
Salary: £10,065.60 - £10,672.40 (depending on experience) + bonus + benefits
As a Student Experience Team Member, you`ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You`ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences?"from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you`ll make a real impact, connecting with students, driving bookings, and helping build a place they`re proud to call home.
Your impact
Responsibilities
Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn`t right and taking action to help.
You don`t need to fit a box or follow a traditional path - what matters most is your mindset. We`re looking for curiosity, openness to learning, and the drive to make a difference. Whether you`re solving problems, leading change, or supporting our students day-to-day, it`s your attitude and approach that will help shape something bigger.
To Be Successful In This Role, You Will
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what`s right and supporting others.
- Preferred, have experience in a customer service role or residential environment - though this isn`t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.
We Believe That Everyone Thrives When They`re Able To Bring The Best Version Of Themselves To Work. So, Alongside a Competitive Salary, We Built a Culture And a Reward Package To Support You In Bringing Your Full, Authentic Self To Work, Including
- A performance-related bonus paid twice a year
Alongside all these great benefits to support you, we also want to ensure that we`re supporting your family too. You`ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once you`ve joined US, you`ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you`re expecting ordinary, then think again. We`re US, we`re different - and we`re proud of it. How far you could go? Join US and find out.