Student Experience Team Member - Mandarin Speaker
Be the friendly face that makes every student feel at home. For this role we are looking for a team member that is mandarin speaking - this is a must for the application.
Location: Orion Point, Southampton.
Contract Type: 6 month fixed term contract
Working hours:15 hours per week, Saturdays and Sundays - between the hours of 7am and 10pm.
Salary: £10,065.60 - £10,672.40 (depending on experience) + bonus + benefits
As a Student Experience Team Member, you`ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You`ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences?"from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you`ll make a real impact, connecting with students, driving bookings, and helping build a place they`re proud to call home.
Your impact
Responsibilities
Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn`t right and taking action to help.