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This is a field-based role covering North East England and Scotland’s Central/Eastern region. Candidates should ideally be based within the patch, with regular travel expected across the region.
As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.
Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.
At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
Joining us as a Customer Field Team Leader
As a Customer Field Team Leader, you will lead, motivate and develop a team of Customer Field Engineers, ensuring they deliver safe, high-quality work and best-in-class customer outcomes. This role calls for a strong mix of leadership, technical knowledge and customer focus, with responsibility for supporting your team to follow best practice, resolve on-the-day issues and deliver right-first-time completion across civils, repairs and installations.
You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
What you'll bring to the role:
This role would suit a confident Team Leader with a passion for developing people, building strong relationships and ensuring field activity is delivered safely and to a high standard. You’ll be comfortable working at heights, including on ladders and climbing poles, and will bring extensive, relevant field experience alongside strong fibre knowledge.
You’ll also have:
Life at CityFibre
Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.
We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave, with an extra day off on your birthday, private medical insurance, health cash plans and family-friendly policies.
Find out more about our culture, communities and benefits on our careers site.
You’ll need the following qualifications:
The following qualifications are desirable:
CityFibre will provide you with the training and support you need to gain any of the above desirable qualifications you do not currently hold.
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!