Customer Host Supervisor (16 HRS)

Please, note this role is a 16 hours contract and weekend availability may be required.

Who We Are

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who You Are

You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.

Primary Objective Of The Job

Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

What You’ll Be Doing

You’ll report to the Shop Manager and sit within our Retail team.

Customer Experience

• Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
• Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.

Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.

Seeking out opportunities to train and develop the team.

Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.

Cascading People Team communications such as Retail Family Gathering to the team.

Operational Support

• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
• Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
• Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
• Show good understanding of policies and procedures.
• Escalating operational issues and risks to relevant function.
• Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
• Supporting visits from internal stakeholders with a professional approach.
• Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
• Assisting with stocktake and audits to ensure accurate reconciliation.
  
  
  

Doing Good Stuff

• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
  
  
  

Benefits

As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity

Up to 25 days holiday per annum plus bank holidays

2 days paid (as per your contracted hours) per year to volunteer in the local community

50% product discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan and Life Assurance

Interest free season ticket loan

Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.