Customer Insight Specialist
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
We are easyJet – a £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
Join our Customer Strategy & Insights Team, where we set and drive the customer strategy across the business. We deliver regular insights that enable a better understanding of our customers and their motivations towards travelling and choosing our brand.
the role
As a Customer Insights Specialist, you will manage our brand tracking, community, and ad hoc research, delivering strategic customer insights across the business. You will engage with stakeholders at all levels, bringing customer research and analysis to life through great visualisation and presentation.
what we’re looking for
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
- Have experience in market research and customer insight
- Enjoy working with data to drive strategic decisions
Join our Customer Strategy & Insights Team, where we set and drive the customer strategy across the business. We deliver regular insights that enable a better understanding of our customers and their motivations towards travelling and choosing our brand.
the role
As a Customer Insights Specialist, you will manage our brand tracking, community, and ad hoc research, delivering strategic customer insights across the business. You will engage with stakeholders at all levels, bringing customer research and analysis to life through great visualisation and presentation.
what we’re looking for
- Familiarity with brand health metrics
- Competitive base salary
- Up to 20% bonus
- 25 days holiday
- BAYE, SAYE & Performance share schemes
- 7% pension
- Life Assurance
- Flexible benefits package
- Excellent staff travel benefits
This is a full-time position. We support hybrid working and spend time together as a team in our Luton HQ offices.
reasonable adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
Business Area
Customer & Marketing
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Customer & Marketing
Schedule
Full-time
Unposting Date
24/03/2026, 11:59:00 PM
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Customer & Marketing
Schedule
Full-time
Unposting Date
24/03/2026, 11:59:00 PM