Customer Interaction Specialist FTC 6 Months
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist – English and German.
Be part of the movement – and play your part
About The Role
As a Customer Interaction Specialist You’ll interact with a diverse range of people, ensuring our guests feel welcomed and valued in a maritime setting. You should be comfortable working in a performance-driven contact centre environment and confident in your role. Fluency in German, both written and spoken is preferred, but not essential.
Please note – this role is a Fixed Term Contract for 6 months, working 16 hours per week between 08:00 – 20:00.
You will be responsible for
Be part of the movement – and play your part
About The Role
As a Customer Interaction Specialist You’ll interact with a diverse range of people, ensuring our guests feel welcomed and valued in a maritime setting. You should be comfortable working in a performance-driven contact centre environment and confident in your role. Fluency in German, both written and spoken is preferred, but not essential.
Please note – this role is a Fixed Term Contract for 6 months, working 16 hours per week between 08:00 – 20:00.
You will be responsible for
- Delivering professional and efficient customer sales and service across all interactions.
- Handling reservations and inquiries via phone, email, chat, and other web-based solutions to meet customer needs.
- Resolving customer and client queries, requests, orders, and complaints at the first point of contact.
The ideal candidate will have previous contact centre experience and be fluent in both English and German, both written and spoken (German not essential). Strong proficiency in navigating a PC, excellent keyboard skills, and a clear speaking voice with good telephone etiquette are essential. The role requires excellent communication skills, the ability to build rapport with customers, and a strong team-oriented mindset. The perfect candidate must be flexible to work various shifts, including evenings and weekends. Good attention to detail and strong conversational skills are essential for a Customer Interaction Specialist.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.