Customer Operations Advisor

Join ERIKS UK&I a Rubix Company Insite Division… Powering Industry from the Inside Out…

At ERIKS UK&I a Rubix Company, our Insite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.

We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!

If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.

Job Location: Scunthorpe

About The Role

The Stock & Replenishment Administrator is a pivotal member of the customer support team within the OnSite, split between the engineering stores and the ERIKS a Rubix Company office at the customer’s site.

• Order stock based on customer requirements and inventory levels

Conduct high quality stock cycle counts, investigate discrepancies, and implement corrective actions

Expediting orders – ensuring our suppliers stick to their quoted delivery dates

Negotiate prices and delivery terms with suppliers to ensure cost efficiency and adherence to timelines

Maintain accurate records of transactions and inventory movements in relevant systems

Respond promptly to customer and supplier enquiries with clear and concise communication

Supporting the Customer Operations Manager in sourcing activities

Build and maintain relationships with suppliers and the customer's engineering and procurement teams

Promote a safety-first culture by adhering to and enforcing HSEQ policies and procedures

Identify, report, and act on hazards, taking immediate corrective actions when necessary

Working Hours

Mon - Fri: 8:00am - 17:00pm

Total Hours: 40

Breaks: 60 mins

Key Skills, Experience & Requirements

• Proven experience in a customer-facing operational or administrative role
• Experience in the MRO, engineering, or supply chain sectors is desirable but not essential

Familiarity with inventory management systems and processes

Basic understanding of procurement and supply chain principles

Competence in using Microsoft Office Suite, particularly Excel, and ERP systems

Understanding of health and safety requirements

Relationship building 

Attention to detail 

Problem solving 

What’s in it for you?

Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:

Time Off That Works for You

• 25 days’ annual leave + bank holidays
• Option to buy up to 5 extra days
• 1 paid wellbeing day per year
  
  

Health & Wellbeing 

• Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support 
• Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy 
• Medical second opinions, lifestyle coaching, and wellness discounts 
  
  

Security & Support

• Company sick pay from day one
• Contributory pension scheme
• Group income protection  (after qualifying period)
• Life assurance
  
  

Extra Perks

• Cycle to Work scheme
• Enhanced Maternity, Paternity & Adoption leave
• Fertility leave and support