Customer Operations Delivery Lead
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As Customer Ops Delivery Lead, you’ll play a central operational role within the Customer Experience and Operations functions. You are the engine behind the smooth coordination of professional services tickets, quick orders, and small work packages, ensuring they are accurately assessed, scheduled, allocated, delivered, and reported against.
This role acts as the bridge between customers, consultants, subject matter experts, and the project management team. You are critical in enabling positive customer experience with focus on execution by ensuring operational clarity, governance adherence, effective resource allocation, and transparent communication.
Your focus is coordination, orchestration, and delivery enablement, ensuring booked work is completed on time, within scope, and aligned to customer expectations.
What you’ll be doing:
- Review incoming professional services tickets and quick orders, validating scope, required skills, and estimated effort.
- Allocate tickets and small work packages to appropriate consultants or subject matter experts.
- Actively support the assignment and utilisation of Ciphr Service Packs, ensuring customers maximise the value of their products and services
What good looks like:
- Professional services tickets and small work packages are assessed and allocated promptly.
- Booked work is delivered on time and within agreed scope.
What you’ll need to succeed
- Experience in service delivery, professional services, operations coordination, or similar roles.
- Strong organisational and scheduling capability across multiple concurrent tasks.
- Ability to assess task requirements and match them to appropriate skill sets.
- Excellent stakeholder communication skills (internal and customer-facing).
- High attention to detail and strong follow-through.
- A delivery-focused mindset with strong coordination and orchestration skills.
How we work
- Hybrid, UK‑based: outcome‑focused with regular in‑person anchor days for collaboration (typically monthly), and flexible presence aligned to role/team needs.
Why Ciphr
- We put people first and live our values of Trust, Accountability, Service Excellence and Authenticity—and we’re growing a culture where your personal and professional growth matters.
Benefits that matter
- Private medical (Bupa), dental, health cash plan, life assurance, income protection, pension, 30 days’ holiday + bank holidays, birthday day off, volunteering days, National Trust family membership, cycle to work, tech loans, and more. Plus a Work From Anywhere benefit for up to 4 weeks per tax year
Apply now
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Inclusion at Ciphr — We’re building an inclusive, flexible, supportive culture where individuality is celebrated (including employee resource groups and community). If you need adjustments at any stage, just let us know.