Customer Operations Specialist
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Job Title: Customer Operations Advisor
Location: Scunthorpe
Pay/Salary: £13.06/hour, £27,164.80/annum
Working Hours/Shift Pattern: 8am - 4:30pm, 40 hours/week, Monday –Friday
Type of Employment: 12 weeks temporary to permanent
Main duties & responsibilities:
- Adhere to H&S policies and site procedures
- Manage stock, including ordering and replenishment based on customer needs
- Maintain and expedite order books, track deliveries, and chase suppliers
- Raise purchase orders on behalf of customers
- Keep accurate records of transactions and stock movements on Company and customer systems
- Resolve purchasing, supplier, and invoice queries
- Book goods in and out, issue to customers, and update systems
- Conduct regular stock counts and stock takes
- Maintain housekeeping and 5S standards in stores and office areas
- Liaise with engineers and suppliers for non-stock and missing parts
- Take a proactive approach to inventory and stock management
Essential skills / experience / qualifications:
- Active clean UK Driving license essential
- Basic competent IT literacy skills - professional email correspondence and use of MS Office for data entry - able to adapt to ERP systems on-site
- Basic MS Excel skills are essential for data entry, ability to sort and organize information on spreadsheets effectively, utilizing features such as filters and tables.