Customer Retention Manager
UK Visa Sponsorship Analytics
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Occupation Type
Call and contact centre occupations
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
ur Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values profes
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values profes
sionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
The Customer Retention Manager will work within the global Customer Retention team, a function of the Account Management department at Cvent. This team partners with both internal stakeholders and customers to drive the resolution of customer issues and mitigate the risk of revenue loss or non-renewal. This role is customer-facing and brings visibility and attention to causes of customer dissatisfaction by working directly with the customer on the issue and serving as an internal consultant for the Cvent Account Team.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
The Customer Retention Manager will work within the global Customer Retention team, a function of the Account Management department at Cvent. This team partners with both internal stakeholders and customers to drive the resolution of customer issues and mitigate the risk of revenue loss or non-renewal. This role is customer-facing and brings visibility and attention to causes of customer dissatisfaction by working directly with the customer on the issue and serving as an internal consultant for the Cvent Account Team.
- Manage a portfolio of escalated accounts proactively submitted by Account Managers via the Customer Retention case management system (SFDC).
- Gain a complete and objective understanding of the escalated account situation through deep account research and discussions with internal stakeholders.
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.
The estimated base salary range for new hires into this role is $75,000-$85,0000 annually + commission depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here