Customer Service Account Executive

CompanyWestRock Company

LocationBourne, England, United Kingdom

Posted At3/3/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Responsibilities / Key Accountabilities

Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload.
Establish and maintain customer specification files.
Understand and follow Standard Operating Procedures for customer communication.
Contribute to achieving individual account and departmental objectives.
Verify the application of correct customer prices to orders and dealing with price issues and price requests.
Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.

Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date.

Assist in the provision of accurate monthly performance reports as required by customers.

Assist in the monthly KPI reporting.

All Data requests should be dealt with in a timely manner.

Assisting stock checks and /or queries.

Ensuring that there is a level of general system housekeeping, e.g. closing down jobs.

Keeping on top of obsolete items / destructions.

Checking Proofing, Artwork or pdf requests.

Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.

Support team resource needs during holiday periods, showing flexibility to assist with other accounts.

Support colleagues in training and continuous improvement activities.

Stock allocation maintaining a last in first out process.

Knowledge, Skills, Experience

Experience of a manufacturing environment.
Customer Service / account handling of c.2-3 years minimum.

Experience of networking across a multi-site organisation.

Confident communication / presentation skills.

Team working experience.

Negotiation skills.

Good knowledge of a packaging business / manufacturing process desirable.

Numerical / Verbal reasoning skills at management norm (SHL).

IT literate to intermediate level on Excel, Word, Outlook.

UK driving licence.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.