Customer Service Administrator

CompanyDelt Shared Services Ltd

LocationWeston-Super-Mare, England, United Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Business Support & Customer Service Adviser

Salary: £25,948 p.a.

Contract Type: Permanent, Full Time

Location: Town Hall, Weston-Super-Mare – Hybrid (approx. x2 per week in the office)

We’re looking for a Business Support and Customer Service Adviser to join our team supporting the delivery of services to our local government partners.

This role focuses on providing efficient administrative support and customer assistance, helping ensure information is processed accurately and services run smoothly.

You’ll spend much of your time working with data, updating systems and supporting operational processes, as well as contacting customers where follow-up or additional information is needed.

Working as part of a supportive team, you’ll play an important role behind the scenes in helping deliver reliable and high-quality services.

What you’ll be doing

Providing administrative and business support across a range of service areas.
Accurately inputting and maintaining data across multiple systems and databases.

Using tools such as Excel and other ICT systems to manage and process information.

Reviewing applications and records to ensure information is complete and accurate.

Making outbound calls to customers where follow-up information or clarification is required.

Maintaining organised records and documentation in line with organisational procedures.

Supporting team processes and helping ensure service standards are met.

Working collaboratively with colleagues and partner organisations to deliver excellent services.

What we’re looking for:

We’re looking for someone who enjoys working with people and takes pride in delivering a great service.

Experience in an administrative, business support or customer service role.
Strong attention to detail and accuracy when working with data.
Confidence using Microsoft Office, particularly Excel.
Good communication skills and the ability to speak confidently with customers when required.
The ability to manage tasks effectively in a busy team environment.
A proactive and positive approach to work.

Why Delt?

Delt exists to make a difference. We’re owned by the public sector but operate with a private sector mindset - agile, efficient, and impact-driven. Everything we do helps to support vital public services across the Southwest. If you want a role where your work truly matters, Delt could be the place for you.

Benefits include -

Generous holiday allowance of 25 days plus bank holidays
Matched contribution pension scheme up to 10% of salary
Life assurance scheme
Opportunities to buy and sell leave
Employee shopping savings portal
Opportunities for training to be funded by Delt
EV salary sacrifice
Employee assistance programme supporting mental and physical wellbeing

Deadline for applications: Monday 23rd March 2026

Disclaimer:

Some benefits may be subject to eligibility criteria and individual circumstances. For roles paid at or near the Real Living Wage, certain salary-sacrifice benefits (such as buying additional leave or the cycle-to-work scheme) may not be available where deductions would reduce pay below minimum wage.