Customer Service Administrator

We are Ultra Precision Control Systems

Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles.

We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.

Flexible Working

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Job Description

Ultra Precision Control Systems (PCS) are looking for a Customer Account Administrator to join the Customer Services Function. As a key member of the team you will be responsible for delivering an exemplary standard of customer service to all of our customers.

You will represent the customer and ensure that their voice is heard and acted upon within Ultra PCS, whilst also understanding and working towards the goals of the business.

Key Responsibilities

• Regularly reconcile the MRP order book with the customers’ own view of demand & participate in reviews with Customers as required.
• To process customer orders onto the MRP system.
• To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.

To handle customer order enquiries in a responsive and professional manner.

To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.

To assist in the expediting of information to ensure that the customers’ requirements are met.

To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.

To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.

To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.

To compile and issue regular order status reports, as agreed with customers.

To carry out any other duties as may be reasonably requested by the Customer Service Manager.

Essential

Required Skills and Experience:

• Experience in a customer service role
• Well organised
• Customer focussed
• Works effectively with others
• Good literacy skills
• Good communication skills and style.
• Proactively able to manage own work in order to achieve objectives
• Use initiative within the scope of the role
• Plans work and delivers on time
  
  

Desirable

• Using an MRP system
  
  

Benefits

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

• Flexible working within core working hours
• 25 days holiday (185 hrs) with the option to buy/sell 5 days (37 hrs) plus bank holidays.
• 4 times your annual salary in life assurance
• Flexible benefits package

Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions.

Sports and Social club

Supportive and friendly working environment with regular team events

You couldn’t be joining the team and Ultra at a more exciting time. Therefore if this sounds of interest, please follow the application process.

Nationality Requirements

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Diverse & Inclusive Employer

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.