About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About The Role
The ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.
As a Customer Service Advisor, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone and e-mail.
Responsibilities Include:
- Effectively manage customer contacts across all channels of communication, including telephone and e-mails
- Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
- Delivering an outstanding customer experience, to help us continue delivering our award-winning service
- Efficiently handling customer complaints with empathy, knowledge and understanding
- Completing customer booking requests in a friendly, professional, and timely manner