Customer Service Advisor
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (42.0%).
Occupation Type
Sales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We specialise in brownfield regeneration, reviving underused land to create unique, sustainable and nature-rich places where communities thrive and people of all ages and backgrounds can enjoy a great quality of life.
Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments.
Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford.
The role
The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes’ standards of excellence.
Berkeley St Edward London is a key part of the Berkeley Group, and we deliver projects under both the Berkeley and St Edward brands. St Edward is a Joint Venture with M&G Investments.
Our central London projects include 9 Millbank, West End Gate and Trillium in Marylebone, Oval Village, and Parkside at Chelsea Bridge. The Outer London projects include Eden Grove in Staines and The Exchange Watford, Syon Lane in Osterley and North Street in Guildford.
The role
The Customer Service Advisor is responsible for delivering and coordinating a high-quality aftercare service for residents at Oval Village. From legal completion through the two-year warranty period and beyond, the role ensures that all customer enquiries, defects, and service requests are managed efficiently, professionally, and with a strong focus on customer satisfaction. This includes acting as the primary point of contact for residents, coordinating sub-contractors, managing customer communication, and supporting the wider Customer Service team to uphold Berkeley Homes’ standards of excellence.
- Act as the first point of contact for all customer enquiries and concerns at Oval Village, delivering a responsive and positive experience.
- Experience in an administrative role, ideally within property, housing or construction.
- Strong attention to detail, ensuring accuracy in communication, scheduling, and record-keeping.
- Excellent written and verbal communication skills, with the ability to explain technical or complex issues in simple, customer-friendly language.
- Effective time management, with the ability to prioritise competing tasks in a fast-paced environment
- Ability to multitask, managing emails, calls, scheduling, and contractor coordination simultaneously.
- Experience using CRM systems (experience with C360 desirable) for logging cases, updating customer information, and tracking tasks.
- Confident handling inbound and outbound customer calls, including managing difficult conversations with professionalism and empathy.
- Strong organisational and diary-management skills, including scheduling sub-contractor visits and coordinating multiple trades.
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.