Customer Service Advisor

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Customer Services Advisor to join our Linwood Customer Contact team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for Customer Service Advisors to join our Customer Care team in Linwood, Scotland! Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move and redefine eCommerce logistics. Our team is packed full of top-notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role: Join a dynamic, people‑first team at InPost, where your passion for exceptional customer service meets meaningful career growth. As a vital member of our Customer Service Centre, you’ll do more than just answer calls—you’ll take full ownership of the customer experience, resolving queries with efficiency, empathy, and precision. You’ll thrive in a fast‑paced environment where collaboration, professional development, and open communication are not just encouraged—they’re expected. With regular coaching, clear performance standards, and a commitment to process excellence, you’ll be empowered to make a real impact on both our customers and your own career. At InPost, we don’t just deliver parcels—we deliver service that exceeds expectations.

📍 Location: InPost Customer Contact Centre, East Avenue, Linwood Paisley, Scotland, PA1 2FD

📅 Shift Pattern: MONDAY -SUNDAY 5 over 7 (Various shifts to discussed at interview)

🕒 Hours: 40hrs per week

💰 Salary:£12.71p/h

What you’ll be doing:

• Participate as a member of your team demonstrating an awareness of the impact your behaviour and actions have on your colleagues, the Customer Service Centre and the Customer.
• Participate in regular 1:1s and coaching sessions with your Team Manager.
• Take personal responsibility for self‑development.
• Always demonstrate the right attitude & professional conduct.

Customer Service:

• Process own workload in a timely fashion and without error.
• Ensure your work is of a standard that meets the Customer Service Centre quality standards.
• Demonstrate a desire to exceed the customers’ expectations.

Process:

• Ensure that the correct processes are followed on every call/customer contact.
• Contribute to achievement of the Customer Service Centre service standards by managing own time effectively.

Communication:

• Participate in team meetings, raising any issues or points in a constructive manner.
• Represent the Customer Service Centre and InPost in the utmost professional manner.
• Support, facilitate and embrace a culture of open communication at all levels.

What we need from you:

• Must be able to deliver exceptional customer service and resolve queries with efficiency and empathy.
• Have the right to work in the UK
• Be enthusiastic in joining a fast-growing global business reshaping eCommerce logistics in the UK.
• Supportive and collaborative in a team environment.
• Embrace a culture of collaboration and open communication in a vibrant workplace.
• Be part of a dynamic team making a real impact on customer experiences.
• Strong communication skills and a passion for customer service.

We love to reward our people for the great work they do:

🪴 Build a secure future with a competitive Pension Scheme

🌟 Peace of mind with Life Insurance

🚴 Stay active with our Cycle2Work scheme

🤝 Get the support you need with our Employee Assistance Program

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.