Customer Service Advisor
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Customer Service Advisor
Location: Hove
Contract: 6 months
Work Setup: Hybrid - 2 days in office
Who We Are
Legal & General is a leading UK financial services company offering life insurance, pensions, and investment solutions. With a focus on long-term security and sustainable growth, it helps individuals and businesses plan confidently for the future.
What you'll do
- Deliver an efficient claims service by understanding pension schemes, calculating benefits, and providing clear guidance to customers, intermediaries, and Trustees.
- Conduct quality checks and maintain accurate records to ensure compliance with internal frameworks and management reporting.
- Provide tailored information and support, including to vulnerable customers, to enable informed decisions and positive outcomes.
- Act as a technical expert, keeping up to date with pensions legislation, HMRC guidance, and complex or sensitive cases.
- Manage claims, complaints, and sensitive cases such as bereavements, liaising with next of kin, solicitors, and third parties.
- Support team training and embed conduct risk principles to maintain high service standards and protect customers.
What you bring
- Experience in office-based customer service, reception, contact centre, or call centre roles.
- Excellent communication skills, able to explain complex information clearly.
- Strong attention to detail and ability to follow processes accurately.
- Ability to handle sensitive or confidential information with discretion.
- Comfortable supporting a wide range of customers, including vulnerable individuals.
- Willingness to learn and stay updated on relevant regulations and procedures.
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.