Customer Service Advisor
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Location: Colliers Wood, London
Working pattern: Full-time, hybrid — 4 days in the office, 1 day WFH
Salary: £27,000 DOE
Start date: As soon as possible
Nonna Tonda is a fast-growing fresh pasta subscription business, built around exceptional food, thoughtful service and a genuine love of Italian cooking.
We deliver fresh, restaurant-quality pasta dishes to customers across London and the UK, and we’re looking for a friendly, sharp and reliable Customer Service Advisor to join our growing team.
This is a brilliant opportunity for someone who loves helping people, communicates clearly, and thrives in a fast-paced, hands-on environment. You’ll be the voice of Nonna Tonda for our customers - helping with orders, subscriptions, delivery questions, product queries and the occasional problem that needs resolving with warmth and care.
This is not just an inbox role. You’ll be joining a small, collaborative team where your work directly shapes the customer experience and helps us improve how we do things.
About the role:
As our Customer Service Advisor, you’ll support customers across multiple channels including email, phone, live chat, WhatsApp, social media and reviews, using Zendesk as our main customer service platform.
You’ll help customers quickly and thoughtfully, making sure every interaction reflects the Nonna Tonda brand: warm, helpful, generous, accurate and professional.
You’ll also work closely with our operations, delivery and wider office team to solve issues, spot patterns, and suggest ways we can improve the customer journey.
What you'll be doing:
- Responding to customer queries across email, phone, live chat, WhatsApp, social media and reviews.
- Supporting customers with orders, subscriptions, cancellations, delivery questions, product queries and account changes.
What we're looking for:
We’re looking for someone who is practical, positive and genuinely enjoys helping people.
You’ll likely be a great fit if you are:
- A clear, warm and confident communicator.
- Highly organised and reliable.
- Detail-focused, especially when working quickly.
- Calm under pressure and able to prioritise well.
- Comfortable using systems and learning new tools.
- Confident speaking to customers by phone as well as in writing.
- Proactive and able to take ownership of customer issues.
- Happy working in a small, fast-moving business where priorities can change.
- A natural problem-solver who can use judgement, not just follow a script.
- Interested in food, hospitality, customer experience or growing consumer brands.
Customer service experience is preferred, but we are open to candidates from hospitality, retail, food, e-commerce, operations or other customer-facing roles if you are sharp, dependable and keen to learn.
Experience with Zendesk, Shopify, Recharge, Slack, Google Workspace or CRM systems would be helpful, but not essential.
What matters most to us:
For this role, attitude and reliability really matter.
We’re looking for someone who can:
- Work quickly without losing accuracy.
- Be kind and generous with customers while still using good judgement.
- Take responsibility rather than passing problems on.
- Communicate clearly with customers and internally.
- Stay calm when things are busy.
- Spot ways to make things better.
- Bring positive energy to a small team.
The details:
- Full-time role.
- Based in Colliers Wood, South London.
- 4 days per week in the office, 1 day working from home.
- Usual working hours: 9am–5pm.
- Some light weekend cover required: approximately 1 hour on Saturday and 1 hour on Sunday to help manage cancellation requests.
- Salary: £27,000 DOE.
Benefits
- 33 days holiday.
- Hybrid working.
- Daily lunch provided.
- Free pasta each week.
- Laptop provided.
- Supportive, collaborative team environment.
- Opportunity to grow with a fast-developing food business.
- The chance to make a real impact on customer experience.
Why join Nonna Tonda?
At Nonna Tonda, customer service is central to the business. Our customers care about great food, convenience and quality, and your role will be key to making sure they feel looked after.
You’ll join a small team where your work is noticed, your ideas are valued, and there is room to grow as the company grows. Previous team members have developed into other areas of the business, including marketing and operations.
If you love food, enjoy helping people, and want to be part of a growing business with real personality, we’d love to hear from you.
To apply, please send your CV and a short note about why you’re interested in the role to:
- callum@nonnatonda.co.uk