Customer Service Advisor

CompanyOKA

LocationDidcot, England, United Kingdom

Posted At2/5/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (42.0%).

Occupation Type

Sales and retail assistants

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with OKA. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website

.
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Customer Service Advisor with a positive attitude and entrepreneurial spirit who can help us nurture this company cultur

e.
Reporting directly to the Head of Customer Service the Customer Service Advisor is responsible for providing best-in-class customer service support to OKA custome

rs.
KEY RESPONSIBILI

TIESHandling internal and external customer enquiries and complaints via telephone and email in an efficient and timely ma

nnerProviding support to customers in real time on the OKA website via live chat plat

formFull ownership of customer enquiries including the provision of positive and proactive solutions to is

suesReplying to calls, written communication and web queries in accordance with service level agreem

entsProviding feedback on customer comments and issues to wider Customer Service

teamTaking ownership of and completing a variety of administrative tasks related to Customer Sup

portTaking card payments over the phone and processing these accurately and secu

relyRecording and escalating complaints received on customer acco

untsNote recording on customer accounts and finance records to ensure they accurately reflect current st

atusReviewing accounts and referring to Finance or Tech teams where neces

sary
ABOUT

YOU Previous customer collections or customer service exper
ienceExperience in managing customer accounts and data
basesHigh levels of energy and enthusiasm and willingness to
learnComputer literate with good Excel and Outlook compe
tencyExcellent telephone collection skills and aptitude for managing challenging cust

omersExcellent time management and organisational s

killsSelf-motivated with the ability to take ownership of prescribed wor

kloadAbility to prioritise workload dependent on the business require

mentsExcellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient and fri

endlyExcellent written communication skills, particularly letter wr

itingGood num

eracyHigh levels of accuracy and attention to d

etailCommercial awar

enessA creative, problem-solving s

piritPassion for the OKA

brand
OUR BENEFITS P

ACKAGE£28,280 base salary per
annum33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service inc
reasesDay off for your bi
rthdayHealth Cas
h PlanGenerous staff di
scountEnhanced Materni
ty PayEmployee Assistance Pro
grammeEligibility for a discretionary company Bonus
SchemePlus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre an

d more
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link pr

ovided.