Customer Service Advisor
Company
Location
West Horndon, England, United Kingdom
Posted At
7/23/2025
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Description
Job Description
Customer Service Advisor | Private Patients Team | Permanent | Full-Time | Brentwood
Spire Healthcare’s East London and Essex hub is seeking a proactive and customer-focused Customer Service Advisor to join our dedicated Private Patients Team. In this pivotal role, you will support self-funding patients from initial enquiry through to consultation, diagnostics, or treatment - ensuring a seamless and positive experience throughout their journey.
Key Responsibilities
Full-time – 37.5 hours per week: Shifts between 8am-7pm Monday to Friday, with occasional Saturdays as required.
Please ensure you are able to commit to the above before submitting an application.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Customer Service Advisor | Private Patients Team | Permanent | Full-Time | Brentwood
Spire Healthcare’s East London and Essex hub is seeking a proactive and customer-focused Customer Service Advisor to join our dedicated Private Patients Team. In this pivotal role, you will support self-funding patients from initial enquiry through to consultation, diagnostics, or treatment - ensuring a seamless and positive experience throughout their journey.
Key Responsibilities
- Respond promptly and professionally to self-pay enquiries via phone and email, offering clear information, practical support, and empathetic guidance.
- Accurately capture patient details and coordinate appointment bookings to ensure a smooth and efficient process.
- Drive conversion of enquiries into outpatient appointments or procedures, while tracking and reporting outcomes.
- Provide timely and accurate procedure pricing, helping patients make informed decisions and enhancing conversion opportunities.
- Serve as the central point of contact for all self-pay queries internally and for our external customers.
- Maintain comprehensive records of all interactions, ensuring data accuracy and effective lead management.
- Operate in line with company and hospital policies, maintaining high standards of professionalism and compliance.
- Experience in a customer service or sales role, managing a high volume of enquiries.
- Strong numeracy skills with the ability to calculate procedure costs accurately.
- Excellent telephone manner.
- Ability to multitask, manage priorities, and remain composed under pressure.
- Knowledge of the private healthcare sector is desirable but not essential.
Full-time – 37.5 hours per week: Shifts between 8am-7pm Monday to Friday, with occasional Saturdays as required.
Please ensure you are able to commit to the above before submitting an application.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
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