Customer Service Advisor
CompanyWilmington plc
Location
Birmingham, England, United Kingdom
Employment TypeFull-time
Posted At4/16/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (42.0%).
Occupation TypeSales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Wilmington plc. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Company Outline
Job Title: Customer Service Advisor
Location: Hybrid / Birmingham - 1 Day in Office Per Week
Salary: Competitive (DoE)
Contract Type: Permanent, Full-Time
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why do we want you?
Do you enjoy helping people solve problems and get comfortable with technology?
At the International Compliance Association (part of Wilmington plc), you’ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem-solving, it is not a sales position. You’ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date.
If you enjoy a hands-on role where you can put your people and tech skills to good use, we’d love to hear from you!
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job Purpose, Tasks And Responsibilities
Your responsibilities include:
Job Title: Customer Service Advisor
Location: Hybrid / Birmingham - 1 Day in Office Per Week
Salary: Competitive (DoE)
Contract Type: Permanent, Full-Time
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why do we want you?
Do you enjoy helping people solve problems and get comfortable with technology?
At the International Compliance Association (part of Wilmington plc), you’ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem-solving, it is not a sales position. You’ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date.
If you enjoy a hands-on role where you can put your people and tech skills to good use, we’d love to hear from you!
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job Purpose, Tasks And Responsibilities
Your responsibilities include:
Customer Activation & Onboarding
You get to make a real difference to someone’s experience with ICA. Our Learners often arrive feeling unsure about new systems or processes, and you’re the person who helps everything click into place. Every day brings a mix of tasks - from guiding someone through their first login to sorting a quick technical fix - so the work stays varied and interesting.
What is the Most Challenging Thing About This Role?
Some queries can be time‑sensitive, especially when learners are trying to log in for an exam or to begin a course. In those moments, they need quick, clear support, and you’ll be working within set SLAs to make sure they aren’t left waiting. You may also be handling more than one request at once, so you'll need to stay focused and organised.
Essential And Desirable Capabilities
- Set up new customer accounts accurately and on time.
- Send welcome communications and guide customers through first login and initial setup.
- Provide friendly product orientation and signpost helpful resources.
- Keep onboarding checklists, logs, and customer notes up to date.
- Support pre–go‑live checks on accounts, permissions, and access.
- Monitor early customer usage and identify risks such as low engagement.
- Provide proactive outreach based on usage triggers.
- Share updates on any issues that may affect onboarding or access.
- Assist with basic access queries, login issues, and general troubleshooting.
- Process password resets, account changes, and contact updates.
- Help customers navigate the platform and use key features.
- Support the creation and upkeep of digital learning content on the LMS (Totara).
- Ensure learning materials are accurate, up to date, and correctly restricted for users.
You get to make a real difference to someone’s experience with ICA. Our Learners often arrive feeling unsure about new systems or processes, and you’re the person who helps everything click into place. Every day brings a mix of tasks - from guiding someone through their first login to sorting a quick technical fix - so the work stays varied and interesting.
What is the Most Challenging Thing About This Role?
Some queries can be time‑sensitive, especially when learners are trying to log in for an exam or to begin a course. In those moments, they need quick, clear support, and you’ll be working within set SLAs to make sure they aren’t left waiting. You may also be handling more than one request at once, so you'll need to stay focused and organised.
Essential And Desirable Capabilities
To be successful in this role, you must have:
Before you go....
About Us
ICA is the leading professional body for the global compliance community. Since 2001, we’ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way.
Join us and do Work That Means Something
- Experience in a customer‑facing role such as onboarding, customer support, service desk, or customer success.
- The ability to confidently guide customers through their first login, setup steps, and basic product orientation.
- Strong problem‑solving skills, especially when troubleshooting access, login, or system‑navigation queries.
- Comfort handling basic technical issues, with good judgement on when to escalate more complex problems.
- Experience using CRM or ticketing systems to log activity, track progress, and manage tasks efficiently.
- Clear, friendly written and verbal communication skills with a supportive, customer‑first approach.
- High attention to detail when updating accounts, processing changes, or completing onboarding checklists.
- Strong organisational skills and the ability to manage your workload effectively to meet SLAs.
- Experience onboarding customers onto digital learning platforms or e‑learning products.
- Familiarity with LMS systems.
- An understanding of customer engagement and adoption metrics.
- Experience creating or maintaining help articles, guides, or support documentation.
- Exposure to analysing basic usage data or reporting onboarding activity.
- Previous experience supporting product introductions, training sessions, or customer education.
Before you go....
About Us
ICA is the leading professional body for the global compliance community. Since 2001, we’ve helped over 150,000 professionals across 152 countries enhance their knowledge and skills. We inspire and enable our members to conduct the right business in the right way.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today!
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today!
The Legal Bit!
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
- Please note that this role may remain advertised until an offer of employment has been made.