Customer Service Agent

Talent Bank - Customer Service Agent

Location: West Bromwich

Salary: £24,297 Full Time

Hours: 35 hours per week - Hours of work will be between 08:30am – 18:00pm Monday – Friday and 8:30am-12:30pm on Saturdays (Saturdays on a rota basis)

Contract Type: Annualised contract

Hello Talent Bank!

We’ve always got our eyes peeled looking for new colleagues to join us that’s why we’re in a position to recruit a Customer Service Agent for our Talent Bank.

Our Talent Bank roles mean you’ll be interviewed before we have a permanent position available. Then, we’ll give you a call once one comes up so we can get you started in the team in no-time.

We’re made for each othe

rAt the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression

.
What you’ll be doin

• g:Providing a service so good that our customers tell their friends and family about u
• s.Be there when our customers need us in a way which suits them. You’ll mostly be chatting to our customers on the phone, by email and on live cha
• t.Working on customers’ accounts with car
• e.Making outbound contact to keep our customers update
• d.Handling queries with confidence whether it’s about our products, services, or anything else customers nee
• d.Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to hel

p.
What we’re looking f

• or:Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our custome
• rs.A customer centric person who holds a genuine interest in customers and their nee
• ds.Someone with an infectious team spirit who’s ready to collaborate and share ide
• as.A calm, clear, and confident communicator who can get their point across, as well as making other people feel hea

ls.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to ap

ply.
What's in it for

• you:We pride ourselves on our development opportunities and always look to promote from within wherever poss
• ible,Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each

ness.
Why choose the West

Brom?At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and la

sting.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom

.co.uk.
Do it today and clic

k apply!
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as

possible*
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Buildin