Customer Service Agent - Baggage Facilities
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (51.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
Support the Baggage Services team in the assistance of passengers arriving into the airport with mishandled baggage, handle customer complaints and other duties as assigned, ensuring customer service standards are achieved and that Menzies aviation, airport and customer airlines policies and procedures are adhered to.
What You Will Be Doing
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.
What We Are Looking For
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
Support the Baggage Services team in the assistance of passengers arriving into the airport with mishandled baggage, handle customer complaints and other duties as assigned, ensuring customer service standards are achieved and that Menzies aviation, airport and customer airlines policies and procedures are adhered to.
What You Will Be Doing
- As part of the Baggage Services team you will ensure customer reports are dealt with in a timely manner
- You will process customer's mishandled baggage using an automated or manual system ensuring full compliance with regulatory, company and airline requirements.
- Liaise with customers face-to-face and also by telephone ensuring they are informed every step of the way
- Liaise with our airline customers and baggage delivery
- Ensure you deal with disruption and irregularities with confidence and
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.
What We Are Looking For
- Good verbal communication skills
- Diligent attention to detail
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Need more detail? Feel free to contact Amanda.cameron@menziesaviation.com for further information