Customer Service Agent (Night Shift) - Sport
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Handle Recruitment. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
We are currently recruiting Customer Service Agents to support a major international sporting event on a temporary basis.
This is an exciting opportunity to be part of a fast-paced customer support operation, assisting customers with ticketing and event-related enquiries during the event period.
- Temporary contract (approximately 5 weeks)
- Night shifts: 7:00pm - 7:00am
- Weekday and weekend (must be available for both)
- Pay: London Living Wage
- Start date: Immediate
- Remote working opportunity with exception of the first day
As a Customer Service Agent, you will be the first point of contact for customers, providing support via phone and helping to resolve a range of ticketing and event-related enquiries.
You will be working across multiple systems, managing customer interactions efficiently and delivering a high standard of service throughout your shift.
Key responsibilities include:
- Handling inbound customer enquiries via telephone
- Providing professional and friendly customer support
- Assisting with ticketing and event-related queries
- Accurately updating customer information across multiple systems
- Escalating complex issues where required
- Maintaining excellent attention to detail when handling customer information
- Working independently while following established processes and procedures
We're looking for candidates who have:
- Previous customer service or contact centre experience
- Strong communication and problem-solving skills
- Confidence handling customer enquiries over the phone
- The ability to learn and navigate multiple systems quickly
- Excellent organisational skills and attention to detail
- A proactive and self-sufficient approach to work
- The ability to work autonomously during night shifts
Experience within events, ticketing, live entertainment or for a ticketing provider would be highly advantageous, but is not essential.
Candidates must have:
- Their own laptop suitable for remote working
- A headset, headphones or earphones for taking calls
- A reliable high-speed internet connection
If you're interested, please send your CV along with a short note outlining why you would be a good fit for the role to Rebecca.Ramsden@handle.co.uk
Please note that applicants must be immediately available and able to commit to the full contract period.
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.