Customer Service Agent - PART TIME - Birmingham Airport
CompanySwissport
Location
Birmingham, England, United Kingdom
Employment TypePart-time
Posted At5/11/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (46.0%).
Occupation TypeAir travel assistants
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job Title: Customer Service Agent
Company: Swissport
Location: Birmingham Airport
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 p er hour,
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
Key Responsibilities:
Qualifications:
Company: Swissport
Location: Birmingham Airport
Contract Type: Part Time fixed term until 31/10/2026
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 p er hour,
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.