Customer Service Apprentice Level 2
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (34.0%).
Occupation Type
Other vocational and industrial trainers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Closing date: 29 March 2026
Kick‑start your career with our Customer Service (Level 2) Apprenticeship — the perfect opportunity for anyone eager to learn, grow, and build confidence while gaining hands‑on experience in a supportive workplace.
At Call Derbyshire we are proud to provide fast and reliable contact for Derbyshire residents on a wide range of services that the Council offer - from Adult Social Care, Children’s Services, Place/Highways, Blue Badge, Welfare Rights, and general enquiries.
Our colleagues are multi-skilled in resolving enquiries by phone, email, web and socials, and we use a lot of digital/systems! You will gain a strong knowledge of our services and also utilise interpersonal skills, multi-tasking and conversations conducted with empathy and understanding. Numeracy and literacy are important skills as they feature strongly in our day-to-day work. Confidence and resilience are also important.
🔀Rotations across enquiry teams
You’ll rotate between different types of enquiries so you can build experience quickly and keep your days varied and interesting.
If you’re enthusiastic, keen to learn and enjoy talking to people, this is a great step into customer service!
🎁 Great Employee Benefits
Kick‑start your career with our Customer Service (Level 2) Apprenticeship — the perfect opportunity for anyone eager to learn, grow, and build confidence while gaining hands‑on experience in a supportive workplace.
At Call Derbyshire we are proud to provide fast and reliable contact for Derbyshire residents on a wide range of services that the Council offer - from Adult Social Care, Children’s Services, Place/Highways, Blue Badge, Welfare Rights, and general enquiries.
Our colleagues are multi-skilled in resolving enquiries by phone, email, web and socials, and we use a lot of digital/systems! You will gain a strong knowledge of our services and also utilise interpersonal skills, multi-tasking and conversations conducted with empathy and understanding. Numeracy and literacy are important skills as they feature strongly in our day-to-day work. Confidence and resilience are also important.
🔀Rotations across enquiry teams
You’ll rotate between different types of enquiries so you can build experience quickly and keep your days varied and interesting.
If you’re enthusiastic, keen to learn and enjoy talking to people, this is a great step into customer service!
🎁 Great Employee Benefits
As part of Derbyshire County Council, you’ll also enjoy a wide range of benefits, including:
You can be an apprentice at any age. If you think you could make a positive difference and would like the chance to be part of our Customer team we want to hear from you!
If you have any questions regarding this apprenticeship role please contact Sharron Colley at Sharron.Colley@derbyshire.gov.uk
- Generous annual leave scheme
- Access to student discounts
- Cycle to Work scheme
- Discounts at selected county leisure centres
- Free online health and exercise sessions
- …and much more!
You can be an apprentice at any age. If you think you could make a positive difference and would like the chance to be part of our Customer team we want to hear from you!
If you have any questions regarding this apprenticeship role please contact Sharron Colley at Sharron.Colley@derbyshire.gov.uk