The Firm
KP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations.
Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm, we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter.
At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people.
We believe excellence in everything, that together we achieve more, and that there's always a way to make things happen.
If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered.
The Role
As a Legal Assistant in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Role Responsibilities
As a Legal Assistant (CST), your role will include, but is not limited to:
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Providing updates to clients on the status of the case in a timely and accurate manner.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.