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Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day is different? We’re looking for a proactive and customer-focused Customer Service Assistant to join our growing team in Kettering.
This is an exciting opportunity to be part of an organisation where your problem-solving skills, communication style, and professionalism will make a real difference to our customers.
About the Role
As a Customer Service Assistant, you will be responsible for delivering high‑quality, multi‑channel support across phone, email, live chat, and online platforms. You’ll be the first point of contact for customer queries, including technical support for digital products and subscriptions.
You’ll work closely with internal teams, maintain accurate records, meet productivity targets, and contribute to improving customer experience and operational efficiency.
Key Responsibilities
This is a full-time role (35 hours per week) working Monday – Friday between 08:00 – 18:00, hours to be agreed.
We operate a hybrid working policy that requires a minimum of 2 days per week in the Kettering office.
What We’re Looking For
Essential
Desirable
Behaviours for Success
We’re looking for someone who demonstrates:
Why Join Us?
Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual payment.
Please see our Rewards and Recognition page for more information.