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Salary: £ 11,313.12 per annum plus excellent benefits
Schedule: Part-time, 14 hours per week, across Monday to Sunday- Fixed term contract- 6 months
Ready to impact a better future?
As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.
Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you’re looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.
You’ll Be Entrusted To
What you’ll do as a Customer Service Assistant
Handle telephone, email, and web-based customer enquiries and bookings
Take customer payments accurately and securely
Make customer reservations by phone, email, and in person
Support check-in and boarding of passengers when required
Work as part of a team to support the effective day-to-day running of the department
Follow standards, procedures, and health, safety and environment requirements at all times
Does this sound like you?
You’ll be a great fit for this role if you have:
A genuine commitment to delivering excellent customer service
Confidence communicating with customers and colleagues, both on the phone and in person
Good organisational skills and the ability to follow processes and standards
A positive, can-do attitude and willingness to take ownership of your development
Confidence using a computer and telephone systems
An approach that reflects our values of trust, care, innovation, and pride
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What We Offer
Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
Pension: Up to 6% contributory pension scheme
Training and development: Practical training, coaching, and development to support long-term career progression
Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
Culture: A supportive, inclusive team where your work has purpose and creates a positive impact
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Customer Service Assistant | Serco | Hunt UK Visa Sponsors