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Our client, a global fintech and online trading leader, providing its clients with access to CFDs, spread betting, forex, and stockbroking services and known for its strong technology focus and regulated presence across major financial markets are seeking a Customer Experience Consultant to join their team in London.
ROLE PURPOSE
Deliver exceptional customer service as part of our clients’ top tier support team, providing premium digital-first support to high-value UK clients and handling complex escalations. Work within a small, high-performing team to resolve sophisticated queries, manage disputes, and ensure superior customer outcomes while maintaining productivity and quality standards that exceed industry benchmarks.
KEY ACCOUNTABILITIES
Service Delivery
Client Management
Collaboration and Development
EXPERIENCE AND SKILLS
Essential
Desirable