Customer Service Coordinator
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Elite Electronic Systems Ltd. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Company Description Elite Electronic Systems Ltd, established in 1986, is a leading provider of Electronic Manufacturing Services (EMS) to customers across the UK, Ireland, and international markets.
Operating as a multi-site group with locations in Enniskillen, Chesterfield, and Livingston, the company supports a wide range of industries including medical, aerospace and defence, industrial, oil and gas, power, telecoms, off-highway, and IoT.
With over 300 employees and 150,000 sq. ft. of manufacturing space, Elite delivers end-to-end electronics manufacturing, from printed circuit board assembly to high-level assembly and control panels. The company operates to recognized standards such as AS9100, ISO 13485:2016, ISO 9001:2015, and ISO 27001:2022, demonstrating a strong commitment to quality and information security. Elite offers a collaborative environment where teams in engineering, quality, operations, and supply chain work closely to support both standard and complex product builds.
Role Description This is a full-time, on-site Customer Service Coordinator role based in Enniskillen. The Customer Service Coordinator will be responsible for managing customer enquiries by phone and email, providing timely and accurate information on orders, deliveries, and products. The role involves coordinating with internal teams such as production, logistics, and sales to ensure customer requirements are understood, documented, and met. The coordinator will maintain customer records, update CRM or relevant systems, and support the preparation of quotes, reports, and service documentation. Day-to-day responsibilities also include monitoring customer feedback, helping resolve issues or complaints, and contributing to continuous improvement of customer service processes.
Key Responsibilities:
· Act as a vital link between our customers and our internal teams
· Expedite orders through internal and external liaison.
· Coordinate with internal departments including sales, purchasing and production to ensure smooth delivery
· Report and record customer complaints, delivery failures, and returned loads.
· Perform other general administrative duties as required, keeping on top of multiple tasks while maintaining excellent attention to detail.
Key Requirements:
· Knowledge and experience of working with an MRP system.
· Solid working knowledge of MS Office packages, particularly Excel.
· Administrative experience
· Understanding of financial decision-making.
· Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.
What We Offer:
· 4 day working week.
· Competitive salary and benefits package.
· Comprehensive training and development opportunities.
· A supportive and collaborative working environment.
· Opportunities for career advancement within a growing company.
· State-of-the-art facilities and equipment.