Customer Service & Demand Management Team Leader
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The Opportunity
Are you a proactive leader with a passion for delivering excellent customer service and driving continuous improvement? We’re looking for a Customer Service & Demand Management Team Leader to join our team at our Bellshill site and play a key role in Best-in-Class demand planning and proactive order management, providing a high level of service to our global customers.
What you’ll be doing
- Lead Demand Planners, working closely with regional teams to align on a realistic, unbiased, 50/50 regional forecast.
- Oversee the day-to-day management of orders, making sure our products arrive on time and in full.
- Spot risks and opportunities early, working with others to find solutions quickly and make informed decisions.
- Lead your team through challenges and change, helping everyone stay focused and motivated.
- Monitor performance, using data to drive improvements in service and efficiency.
- Make sure we’re always compliant with regulations and company standards, especially when it comes to documentation and reporting.
About You
- Strong leadership, communication and influencing skills.
- Experience in demand planning, customer service, or supply chain operations.
- Ability to work cross-functionally and manage multiple priorities.
- A proactive mindset with a focus on continuous improvement and process excellence.
What can we offer you?
- We offer a competitive salary and benefits which are designed to promote our employee’s financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial, and legal to home and family issues.
Apply now and help shape the future of customer service and demand management!