Customer Service Executive
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
About This Role
As a Customer Service Executive within our Truck and Trailer division, you will play a pivotal role in delivering a high-quality rental and contract hire service to businesses across your designated area. Reporting to the General Manager, you will take ownership of fleet operations, inspections and branch administration to ensure our trucks and trailers remain fit for hire, compliant and customer-ready at all times.
You will be confident, organised and customer-focused, with the ability to balance firmness and diplomacy when managing damage discussions and recharge authorisations. This role suits someone who thrives in a fast-paced transport environment and takes pride in maintaining high operational standards.
As a Customer Service Executive within our Truck and Trailer division, you will play a pivotal role in delivering a high-quality rental and contract hire service to businesses across your designated area. Reporting to the General Manager, you will take ownership of fleet operations, inspections and branch administration to ensure our trucks and trailers remain fit for hire, compliant and customer-ready at all times.
- Conduct detailed vehicle check-out and check-in inspections, ensuring damage is identified, documented and communicated immediately.
- Manage MOT schedules, planned maintenance and recall notifications to minimise downtime and ensure full legislative compliance.
- Liaise with Engineering, Fleet Quality Services and Fleet Services to coordinate repairs and control costs in line with maintenance guidelines.
- Complete accurate rental agreements and support invoicing, including customer recharges with full authorisation.
- Coordinate vehicle deliveries and collections, planning effectively to reduce cost and maximise utilisation.
You will be confident, organised and customer-focused, with the ability to balance firmness and diplomacy when managing damage discussions and recharge authorisations. This role suits someone who thrives in a fast-paced transport environment and takes pride in maintaining high operational standards.
- Full, valid UK driving licence.
About Us
We are a leading independent asset rental business with a strong reputation in the truck and trailer market, built on long-term customer partnerships and operational excellence. Our success is driven by investment in modern assets, robust compliance standards and a team that takes pride in delivering smarter asset solutions.
- Strong branch network supporting local and national customers.
- Commitment to fleet quality, safety and legislative compliance.
- Focus on long-term customer relationships and sustainable growth.
- Operation across 11 countries with more than 32,000 assets.
This role offers genuine exposure to fleet management, compliance and operational leadership within a respected and growing business. You will develop deep industry knowledge while contributing directly to branch performance and customer retention.
- Opportunity to build expertise in fleet quality and compliance management.
- Experience working cross-functionally with engineering and central teams.
- Development within a stable, long-established organisation.
- Involvement in operational decision-making that impacts profitability and service delivery.
- 24 days annual leave, plus your birthday, plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.