Customer Service Executive
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
About This Role
The Customer Service Executive plays a vital role in ensuring the smooth operation of our truck and trailer rental branch, supporting both customers and internal teams. You will help manage fleet availability, coordinate maintenance and inspections, and ensure vehicles are always prepared and compliant for hire.
You enjoy working in a fast-paced operational environment where customer service and attention to detail really matter. Whether you have experience in transport, fleet operations, logistics, or customer service, you are confident coordinating multiple tasks and communicating with a wide range of stakeholders.
About Us
Dawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Our truck and trailer division works closely with transport and logistics businesses across the UK, ensuring customers have access to reliable, compliant, and high quality equipment when they need it.
The Customer Service Executive plays a vital role in ensuring the smooth operation of our truck and trailer rental branch, supporting both customers and internal teams. You will help manage fleet availability, coordinate maintenance and inspections, and ensure vehicles are always prepared and compliant for hire.
- Carry out detailed vehicle check-in and check-out inspections to ensure condition, damage reporting, and accountability are recorded accurately.
- Coordinate repairs, servicing, and maintenance with internal engineering teams and external repair agents.
- Ensure trucks and trailers remain roadworthy, compliant, clean, and fit for hire at all times.
- Manage customer communication regarding maintenance requirements, MOT schedules, recalls, and vehicle availability.
- Assist with rental agreements, invoicing, and responding to customer and internal operational queries.
You enjoy working in a fast-paced operational environment where customer service and attention to detail really matter. Whether you have experience in transport, fleet operations, logistics, or customer service, you are confident coordinating multiple tasks and communicating with a wide range of stakeholders.
- Strong customer service experience with confident written and verbal communication skills.
- Organised and detail focused when managing vehicle documentation, inspections, and operational records.
- Comfortable using Microsoft Office applications including Word, Excel, and Outlook.
- A proactive and adaptable approach, happy to support operational tasks both indoors and outdoors
About Us
Dawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Our truck and trailer division works closely with transport and logistics businesses across the UK, ensuring customers have access to reliable, compliant, and high quality equipment when they need it.
- Join a respected organisation with a long history in commercial vehicle rental.
About Your Future
This role offers an excellent opportunity to develop your career within the transport and fleet rental sector, gaining hands-on experience managing operational processes in a busy branch environment. You will work closely with fleet, engineering, and operations teams while building valuable industry knowledge.
- Gain experience managing fleet operations within the truck and trailer rental sector.
- Develop operational, customer service, and coordination skills in a transport environment.
- Work closely with experienced teams across engineering, fleet services, and operations.
- Access funded training and development to support long-term career growth.