Customer Service Manager - NAP- Cubis Systems
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Occupation Type
Customer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Country: United Kingdom
City: Craigavon
Req ID: 519770
Job Type: Full Time
Workplace Type: Onsite
Seniority Level: Mid-Senior Level
About Cubis Systems
Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide.
Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.
We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.
Customer Service Manager – Network Access Products – Lurgan
Join Our Team at Cubis Systems & NAL – Exciting Opportunities Await
At Infrastructure Products Europe, we’re innovators, problem-solvers, and collaborators with a shared mission: creating manufacturing solutions that simplify complex infrastructure challenges. We deliver innovative, sustainable products to clients around the world.
Our culture puts people at the centre of everything we do. Your ideas will be valued, your development supported, and your contributions will genuinely make a difference. Here, you’ll be part of a diverse and ambitious team that champions creativity, collaboration, and continuous improvement.
What We Offer
City: Craigavon
Req ID: 519770
Job Type: Full Time
Workplace Type: Onsite
Seniority Level: Mid-Senior Level
About Cubis Systems
Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide.
Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.
We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.
Customer Service Manager – Network Access Products – Lurgan
Join Our Team at Cubis Systems & NAL – Exciting Opportunities Await
At Infrastructure Products Europe, we’re innovators, problem-solvers, and collaborators with a shared mission: creating manufacturing solutions that simplify complex infrastructure challenges. We deliver innovative, sustainable products to clients around the world.
Our culture puts people at the centre of everything we do. Your ideas will be valued, your development supported, and your contributions will genuinely make a difference. Here, you’ll be part of a diverse and ambitious team that champions creativity, collaboration, and continuous improvement.
What We Offer
- Competitive salary
- Company pension contribution
Role Overview: The Customer Service Manager – NAP will lead all customer service teams across the Network Access Products businesses, Cubis Systems & NAL. The role will design and own the customer service strategy which delivers a best in place customer experience, leading a team of Supervisors and Customer Care specialists, whilst partnering with Sales & Operational leaders across the Network Access Products business. The role will play a critical role in developing customer relationships, improving customer satisfaction, retention and revenue. This is a strategic role which must be able to work operationally and cross-functionally internally, and externally.
What our new ‘Customer Service Manager – NAP’ will be doing:
- Lead a team of Customer Service Supervisors in both Cubis Systems & NAL, as well as a Customer Care specialist to drive improved customer experience, revenue and retention
- Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL, which improves service standards and customer experience in both businesses
- Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure appropriate governance and resolution of case management, including robust escalation pathways and root-cause elimination of service issues
- Drive engagement in the customer intimacy strategy, ensuring engagement with team, Sales and Operational leaders in all businesses, regions and sectors
The experience our new ‘Customer Service Manager – NAP’ will have includes:
Apply now or contact (obreen@cubis-systems.com) to submit applications by Friday 20th March 2026.
Alternatively apply at recruitment@cubisystems.com
Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
About CRH
- Degree in Business Management, Operations Management, Supply Chain Management, or similar
- Strong financial and business acumen, with ability to demonstrate where applied to make business decisions which improve customer service
- Strong stakeholder management skills, locally & cross border or internationally
- Must be flexible for regular travel to teams based in the UK and Ireland
- Significant experience in a Customer Service or Internal Sales Management position within a fast-paced, multi-sited, international manufacturing environment
- Proven track record of designing and implementing a Customer Service strategy
- Significant experience delivering projects and initiatives surrounding order accuracy processes, customer service, OTIF and case management improvements
- Experienced in leading teams in multiple locations and geographies, with ability to drive performance improvement and change management, as required
- Proven track record of implementing automation programmes within a customer service or sales order entry processes
- Familiarity with S&OP, LEAN or continuous improvement programmes
- Substantial experience in using ERP, MRP, CRM or similar systems
- Language skills would be advantageous for this role, although not a critical requirement
Apply now or contact (obreen@cubis-systems.com) to submit applications by Friday 20th March 2026.
Alternatively apply at recruitment@cubisystems.com
Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
About CRH
CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.
For more information visit: www.crh.com
For more information visit: www.crh.com