Customer Service & Networks Asset Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (50.0%).
Occupation Type
Customer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We’re looking for a motivated Customer Service & Networks Asset Manager to lead the planned maintenance and repair activities for our sewerage network. You’ll play a key role in preventing pollution and flooding, managing follow‑up work, and ensuring we deliver a reliable and efficient service for our customers.
This is a chance to make a real impact across the South West while building a long-term, rewarding career.
What You’ll Be Doing
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We’re looking for a motivated Customer Service & Networks Asset Manager to lead the planned maintenance and repair activities for our sewerage network. You’ll play a key role in preventing pollution and flooding, managing follow‑up work, and ensuring we deliver a reliable and efficient service for our customers.
This is a chance to make a real impact across the South West while building a long-term, rewarding career.
What You’ll Be Doing
- Leading and supporting a team of operators and technicians to deliver high-quality, cost‑effective work.
- Building a culture of engagement, development, and continuous improvement.
- Working closely with Asset Management, Process Control, Field Support and Information Services teams to ensure asset and instrumentation data is accurate and available.
- Managing all aspects of planned follow‑up work, including cleansing programmes, site checks, repairs, CCTV/hydraulic surveys, and further investigations.
- Taking responsibility for resolving flooding and pollution incidents, ensuring investigations and actions are completed quickly and effectively.
- Supporting pollution and flooding reduction strategies and staying up to date with relevant environmental legislation.
- Overseeing strategic contracts locally, ensuring compliance, quality, and timely delivery.
- Participating in the Duty Catchment Manager standby and weekend rota.
- Degree/HNC (or equivalent) in a relevant subject — Degree preferred
- Strong operational leadership experience
- Excellent communication and relationship-building skills
We know our people drive our success — so we’re committed to offering an excellent range of benefits, including:
- Generous holiday allowance + bank holidays
- Discretionary bonus
- Competitive contributory pension
- Share-save scheme
- Health benefits & wellbeing support programmes
- Group discounts
- Cycle to Work scheme
- Financial support services
- Development and training opportunities … and much more!
Closing Date: 18th March 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.
From treatment and maintenance, to innovation and improvements, we're busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be a company you can be proud of.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.
From treatment and maintenance, to innovation and improvements, we're busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be a company you can be proud of.