Customer Service Officer, Coutts
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (59.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service Officer in Coutts
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service Officer in Coutts
- If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
- You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
- In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
- We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
- This is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
- This job does not meet Skilled Worker visa sponsorship requirements
What you'll do
We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.
Day-to-day, you’ll be:
You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
You’ll also need:
We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.
Day-to-day, you’ll be:
- Accurately completing processes and procedures, providing our customers with a seamless and positive experience
- Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
- Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
- Updating customer information to make sure accurate records are maintained
You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
You’ll also need:
- Good numerical and problem-solving skills and attention to detail
How we'll reward you
Salary: £31,995 per year (pro rata for part time hours worked)
You’ll join on a competitive salary of £31,995 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.