Customer Service Representative
CompanyLANXESS
Location
Burton Upon Trent, England, United Kingdom
Employment TypeFull-time
Posted At4/16/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Requisition ID: 7887
Location:
Burton-on-Trent, STS, GB, DE14 3WH
Business Unit / Group Function: Inorganic Pigments
Work Arrangement: Onsite
Level of Experience: Intermediate
Job Highlights
LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.
About the role!
Reporting locally to the Area Sales Manager – UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities.
You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast paced environment.
Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.
Main Responsibilities:
Location:
Burton-on-Trent, STS, GB, DE14 3WH
Business Unit / Group Function: Inorganic Pigments
Work Arrangement: Onsite
Level of Experience: Intermediate
Job Highlights
LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.
About the role!
Reporting locally to the Area Sales Manager – UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities.
You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast paced environment.
Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.
Main Responsibilities:
- Take ownership of customer accounts and manage relationships with both internal and external stakeholders.
- Communicate effectively with customers, Area Sales Managers, , logistics, production, laboratory teams, and European counterparts to meet customer requirements.
- Manage customer enquiries, master data maintenance, order tracking, and expediting.
- Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections.
- Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options.
About You!
You will be a confident customer service professional who enjoys managing multiple priorities and building strong working relationships.
Essential:
- Fluent in English (written and spoken)
- Strong customer service and interpersonal skills
- Excellent problem solving ability
- Able to manage time effectively and work with minimal supervision
- Active team player who supports collaboration and knowledge sharing
- Working knowledge of German would be an advantage
- Experience using SAP
- Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM
If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.
Please Note: No agency approaches.
Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.
Contract Type: Regular
Who We Are
LANXESS is a leading specialty chemicals company with sales of EUR 6.4 billion in 2024. The company currently has about 11,800 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
Come and be part of it!
What we offer you
- Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
Lanxess UK is an equal opportunities employer. If you require any adjustments during the application or interview process, please contact the Recruitment team.