Customer Service Representative (German and/or French speaking)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (53.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Summary
BioLegend is focused on delivering outstanding products, services, and overall value to our customers so customer service is at the heart of what we do and is essential to our success. Our business in Europe is growing year on year –so our team is too! In Europe we have offices in North London (Kentish Town) and Amsterdam (Amsterdam Life Sciences District), delivering products to customers throughout Europe. If you speak, and write, French and German confidently as well as English and enjoy being the first point of contact for customer calls and emails, and processing orders, then we would love to hear from you.
Essential Functions/What you'll do:
You’ll juggle responsibility for ensuring orders for specific market(s) get processed on time with responding to whatever customer calls you receive, and completing other assigned tasks.
Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
BioLegend is focused on delivering outstanding products, services, and overall value to our customers so customer service is at the heart of what we do and is essential to our success. Our business in Europe is growing year on year –so our team is too! In Europe we have offices in North London (Kentish Town) and Amsterdam (Amsterdam Life Sciences District), delivering products to customers throughout Europe. If you speak, and write, French and German confidently as well as English and enjoy being the first point of contact for customer calls and emails, and processing orders, then we would love to hear from you.
Essential Functions/What you'll do:
You’ll juggle responsibility for ensuring orders for specific market(s) get processed on time with responding to whatever customer calls you receive, and completing other assigned tasks.
Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
- Be part of a busy team providing legendary customer service: primarily answering calls from customers and processing orders.
- Bring a positive energy to your work, our team and your interactions with our customers. Through collaboration we encourage each other to aspire to deliver the best performance we can, and to continue to grow our skills and impact.
Minimum Qualifications - Education And Experience
- You have a genuine passion for customer services, giving every customer the feeling that they and their order/query are important to the business, and to you personally. You'll likely have developed this over an absolute minimum of two years of customer service experience.
- Trilingual German/French/English is a must, both written and spoken.
- Confident using MS Office.
- Polite, friendly, warm, and courteous phone demeanour – you have to like talking to customers!
- Confidence in asking questions and guiding conversations to resolve customer requests.
- Experience using an ERP and CRM.
- Self-organised, you can keep track of your “to do” list and are used to manual systems.
- Open and accepting of coaching and feedback – you like to reflect on your own performance and use our feedback to grow.
- Able to provide a (relatively) calm and quiet work-at-home environment whilst we are all working remotely.
- Customer Service experience within a pharmaceutical or biotechnology company, or another complex and technical product.
- innovate – Be better, keep improving, be more efficient, creative, and be in the forefront of development
- Aspire – Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
- Collaborate – Foster teamwork, common goals, selflessness, communication and mutual support
- Transform – Adapt, learn, re-invent and change for future development and growth
Amsterdam: Pietersbergweg 289, Amsterdam, 1105 BM
Who We Are:
BioLegend develops world-class, cutting-edge antibodies and reagents for biomedical research, manufactured in our state-of-the-art facility in San Diego, CA. Our mission is to accelerate research and discovery by providing the highest quality products at an outstanding value, along with superior customer service and technical support. Our product expertise covers a diverse set of research areas including Immunology, Neuroscience, Cancer, Stem cells, and Cell Biology.