Customer Service Representative - New Entrant
CompanyMetro Bank (UK)
Location
Birmingham, England, United Kingdom
Employment TypeFull-time
Posted At5/29/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (51.0%).
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Banking Representative - Birmingham/Solihull
Team Retail & Business Banking
Location Birmingham
County Warwickshire
Ref # POS_18090
Closing Date 12-Jun-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.
What You Will Do
Working Arrangements & Training:
Metro Bank Birmingham/Solihull is Monday – Saturday store . We are currently recruiting for full time, 37.5 hours across 5 days.
You will be based in Birmingham, but there might be a business need for you to support our Solihull store.
Work-life balance matters to us.
Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible.
We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together , at a pace set between you and your manager.
What You Will Need
Team Retail & Business Banking
Location Birmingham
County Warwickshire
Ref # POS_18090
Closing Date 12-Jun-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.
As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.
What You Will Do
- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
Working Arrangements & Training:
Metro Bank Birmingham/Solihull is Monday – Saturday store . We are currently recruiting for full time, 37.5 hours across 5 days.
You will be based in Birmingham, but there might be a business need for you to support our Solihull store.
Work-life balance matters to us.
Our full-time colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible.
We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together , at a pace set between you and your manager.
What You Will Need
- Ability to build effective customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail, even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficient in computer skills, including a working knowledge of Microsoft Office.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
- Extensive training to build your knowledge and skills
- Internal opportunities for career advancement
- Upon completion of training, you will receive a salary uplift
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!