Customer Service Specialist Apprentice Level 3
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Closing date: 29 March 2026
If you enjoy helping people, helping Derbyshire residents, solving problems and leading great service this Customer Service Specialist (Level 3) apprenticeship at Call Derbyshire could be perfect for you!
You’ll learn at the same time as working, and utilise your strong interpersonal skills, empathy and problem solving to help the residents of Derbyshire and support your internal colleagues.
🌟 What Makes This Exciting
Call Derbyshire is our busy customer contact centre — no two days are the same. You’ll handle calls, emails and online enquiries, helping residents get the information they need. We’re advocates of self-serve, digital and socials, so you’ll have a great opportunity to add your skills here. As a service specialist, you will also support complaints and resolve customer escalations, with opportunity to learn across different teams and functions in Derbyshire County Council.
🔀Rotations across enquiry teams
This apprenticeship provides experience and knowledge across a wide range of roles and provides opportunity for career progression. You’ll rotate through different enquiry areas such as highways, adult care, waste and recycling, blue badges, school transport and more within Call Derbyshire. Experience in other areas of the Council services will also be provided to equip you will a wide range of It’s a brilliant way to learn fast, keep things interesting and understand the huge range of services the council provides.
If you're friendly, patient and enjoy helping others, this is a great way to develop your career and gain a respected Level 3 qualification.
🎁 Great Employee Benefits
If you enjoy helping people, helping Derbyshire residents, solving problems and leading great service this Customer Service Specialist (Level 3) apprenticeship at Call Derbyshire could be perfect for you!
You’ll learn at the same time as working, and utilise your strong interpersonal skills, empathy and problem solving to help the residents of Derbyshire and support your internal colleagues.
🌟 What Makes This Exciting
Call Derbyshire is our busy customer contact centre — no two days are the same. You’ll handle calls, emails and online enquiries, helping residents get the information they need. We’re advocates of self-serve, digital and socials, so you’ll have a great opportunity to add your skills here. As a service specialist, you will also support complaints and resolve customer escalations, with opportunity to learn across different teams and functions in Derbyshire County Council.
🔀Rotations across enquiry teams
This apprenticeship provides experience and knowledge across a wide range of roles and provides opportunity for career progression. You’ll rotate through different enquiry areas such as highways, adult care, waste and recycling, blue badges, school transport and more within Call Derbyshire. Experience in other areas of the Council services will also be provided to equip you will a wide range of It’s a brilliant way to learn fast, keep things interesting and understand the huge range of services the council provides.
If you're friendly, patient and enjoy helping others, this is a great way to develop your career and gain a respected Level 3 qualification.
🎁 Great Employee Benefits
As part of Derbyshire County Council, you’ll also enjoy a wide range of benefits, including:
You can be an apprentice at any age. If you think you could make a positive difference and would like the chance to be part of our Customer team we want to hear from you!
If you have any questions regarding this apprenticeship role please contact Sharron Colley at sharron.colley@derbyshire.gov.uk
- Generous annual leave scheme
- Access to student discounts
- Cycle to Work scheme
- Discounts at selected county leisure centres
- Free online health and exercise sessions
- …and much more!
You can be an apprentice at any age. If you think you could make a positive difference and would like the chance to be part of our Customer team we want to hear from you!
If you have any questions regarding this apprenticeship role please contact Sharron Colley at sharron.colley@derbyshire.gov.uk