Customer Service Specialist
UK Visa Sponsorship Analytics
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
We’re looking for a proactive and detail‑driven Customer Service Specialist to join our team at Uniserve. This role is essential in supporting our GTM Client Managers and ensuring we deliver outstanding service to our key customers. You’ll play a key part in maintaining operational excellence through accurate reporting, daily client communication, data management and seamless coordination across all logistics modes.
If you enjoy working in a fast-paced environment, have a passion for customer service, and want to be part of a collaborative team driving quality and efficiency, this role could be the perfect fit.
Key Responsibilities
If you enjoy working in a fast-paced environment, have a passion for customer service, and want to be part of a collaborative team driving quality and efficiency, this role could be the perfect fit.
Key Responsibilities
- Provide daily communication and support to GTM clients, ensuring timely updates and proactive issue resolution.
- Produce accurate reports, dashboards and KPI packs in line with internal and customer expectations.
- Maintain and update customer, shipment and compliance data across GTM systems, ensuring total data integrity.
- Support pricing activities including rate gathering, quoting and maintenance of pricing matrices.
- Work closely with internal teams across ocean, air, road, warehousing, customs and finance to ensure smooth operational workflow.
- Monitor operational milestones and update systems to ensure visibility, accuracy and correct handovers.
- Assist GTM Client Managers with account administration, meeting preparation, audit documentation and project coordination.
- Identify service risks, exceptions or customer-impacting issues and escalate where needed.
- Ensure full compliance with Uniserve policies, SOPs and customer‑specific procedures.
- Contribute to continuous improvement initiatives and help drive enhanced client service and operational efficiency.
- Strong customer focus with excellent communication skills.
- High attention to detail and accuracy in all work.
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us.
- Group Life Policy: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport
- Flexible Career Pathway: Grow with us!
- Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
- Enhanced Holiday Scheme: we believe loyalty should be rewarded.
- Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
- Private Health Care: We are committed to your wellbeing.