Customer Service Specialist – Strategic Partners

CompanyYu Energy

LocationLeicester, England, United Kingdom

Posted At3/12/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Department: YUR - 2080 - Customer Services

Location: Leicester

Compensation: £25,000 - £26,000 / year

Description

Reports to: Customer Success Team Leader
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday 08:30-17:00, 37.5 hours a week Salary: £25,000 - £26,000 (Bonus Subject to Performance and KPI’s

We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.

Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

Supporting our white label strategic partners through inbound call handling, Complaints support and hand holding customers through our Change of Tenancy process.
Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible
Resolving specific customer accounts within agreed service level agreements.
Support the collection and maintenance of customer data to enable efficient servicing of customers.
To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.

To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.

To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.

Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.

Proactively recognise opportunities to take customer payments and collect revenue.

Proactively identify sales opportunities to support our white label partners and retaining meter points. Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.

Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.

Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.

Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.

About Yü

If you have what it takes you could be just what we’re looking for…

Sharp – Effective decision-making skills to manage a changing workload.
Proactive - Build strong relationships with other teams across the business.
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
Experienced – Previous experience in the Energy Industry would be desirable but not essential.
Practiced – Proven Customer Service experience required.
Great communicator – you have first-rate communication and interpersonal skills.
Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.

Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.

Motivated – you have a “can do” attitude and love to see success.

Team player – you enjoy working closely with a team to help them develop.

Flexible – you’re a strong team player who can adapt as the role and business develops.

Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.

Yü Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays
Holiday buy – up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Yü made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YULP